A broken or malfunctioning boiler system can waste both money and energy. At GoSouth Gas Ltd T/A Harrison Heating Services,
we provide premium quality boiler and heating systems, boiler service and maintenance that gives you peace of mind, by making
sure your boiler system operates at optimum levels throughout the year. Annual boiler servicing and maintenance is crucial
to general boiler maintenance. our services ensure optimum energy utilization and significant savings in monthly utility payments.
The information provided here will explain exactly what boiler system products are covered in our agreement and what to do
if you need to either make a claim, cancel or alter your terms on a product. Our heating products have been specially
designed to provide our clients with high-quality heating to keep them safe and warm. The terms and conditions that have
been included here will show you exactly what you need to know when it comes to what is covered and what is not covered
in our agreement.
It is extremely important the contents of the terms and conditions page be read carefully before you move forward with any agreement with us.
All persons must be at least 18 years old and be a permanent resident of the United Kingdom to be eligible for our services. Your boiler system has to be in good working condition when the plan begins and should be located in a home and not on a boat or mobile home.
The following terms and conditions apply to this service plan and is the responsibility of the customer:
The following obligations apply to this service plan and are the responsibility of the customer: The customer (You) must carry out any and all required work to ensure your product is easily accessible and fully compliant with all the necessary safety standards and is safe to work on. You will be responsible for carrying out any repair work on the gas line before our services commence. At the time of the request for our services, it is up to you to notify us if any work on the boiler/heating system is needed. It is important for you to provide us with relevant certification (where applicable). We cannot provide our services until you have fulfilled these obligations. If the obligations mentioned here are not met and the terms and conditions are not followed by you GoSouth Gas Ltd T/A Harrison Heating Services will be forced to terminate your plan.
*Repairs for parts and labour up to a value of £1000.00 Inc. vat in one calendar year. If your boiler is deemed uneconomical to repair we may decide to contribute up to £1000.00 Inc. vat. Towards a similar new boiler instead of repairing it. Only boilers up to 10 years old will qualify, and it is the customer’s responsibility to prove the age of the boiler. The new boiler must be installed by us to qualify for the contribution.
For boiler cover silver and gold , it is required that you have an initial service and system check at a reduced rate
(Boiler service £60, boiler + gas fire £100, oil boiler £90, all prices exclude vat) if accepted onto the plan.
Certain works may be asked to be completed at customers cost (the charges of those services will be quoted beforehand
and provided to you) before being included in this plan. Our engineer will take samples of the heating system water,
the sample will be sent to an independent company for testing to find out if your central heating requires a power flush.
If a power flush needs to be carried out, or if the system needs an inhibitor, an additional cost will be incurred. You will be covered as soon as your first monthly payment is made, after the 2-week exclusion period. All monthly payments henceforth will be paid by direct debit. We reserve the right to not accept an appliance under the Silver or Gold care plans if the boiler is over 10 years old or some spares parts are no longer available.
Your contract with us begins for a 12 month period, commencing from the date of our acceptance letter, after your boiler/system has been inspected, and on a month-to-month basis, after the initial 12-month period, unless we or you use the corresponding cancellation rights. (Read Service Cancellation to find out more).
If you simply want your boiler to be serviced annually, then the Bronze Plan will be perfect for you.
If the guarantee of your boiler has expired, but you do not require a cover for the rest of your central heating system then try out the Silver Plan. In this plan, you will receive our fast service and all parts contained within the boiler and labour covered along with the controls. You will also get annual boiler service and preferential rates on our other services that have not been covered.
Under this plan, you can rest assured that you will be getting complete peace of mind if your boiler is no longer under guarantee. Under this plan, we offer complete protection for your boiler. Your boiler will be serviced annually. You can also take advantage of the other benefits of this plan, including preferential rates for all services not in the cover and a guarantee of quick service with all parts and labour covered.
Our plumbing service covers the entire plumbing system of your home. This includes the repair of leaking pipes, joints, copper or plastic, leaking overflows, ball valves, isolation valves, toilet syphons, vent pipes, excluding sanitary ware taps, underground drainage and showers.
The following will not be included in any of our boiler cover plans. GoSouth Gas Ltd T/A Harrison Heating Services will not be held responsible for;
A charge will be made for any call-outs relating to the exclusions that have been mentioned above.
GoSouth Gas Ltd T/A Harrison Heating Services reserves the right to cancel your agreement if:
You have the right to cancel the agreement at any time by calling us or writing to us. The agreement will continue on a monthly basis until we/you cancel the agreement. If you cancel within 2 months of acceptance on to the plan you will be charged at standard service rates for any works completed. No refund will be given for any unused period in full or part after cancellation by the agreement holder.Yearly Service
After the initial inspection, your annual boiler service will usually take place during the months of April—August.Spare Parts
We may not be held responsible for any delay in the provision of spare parts by suppliers and thus no compensation is payable should this occur. [Insert company name here] may supply and fit replacement parts and components which are adequate but not the same as defective parts. Spare parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbiter as to the condition of components.Labour
One of our engineers will usually carry out any repairs needed, however, in some cases, we may authorise a suitably qualified contractor to carry out the work.Appointment Access
We will require an adult over the age of 18 to be at the property when we visit on the agreed appointment time. If we cannot gain access or are obstructed in booking further visits to carry out repairs than we will cancel the agreement and cancellation charges will apply.Renewal
Plan renewal Before your current agreement ends we will write to you to inform you of any price changes or changes to the terms of conditions included within our plans.Work access
GoSouth Gas Ltd T/A Harrison Heating Services shall not be responsible for any repairs which cannot be accessed and shall not be responsible for replacing decorations, carpets, cupboards, and floorboards etc. which may require removal for access.Noisy boilers
As boilers become older, for various reasons they may become noisy. Where age is the sole reason for noise, we do not consider this a fault and it is not covered under the Maintenance Contract. A charge will be made for any recurring callouts relating to noisy systems, chargeable at current standard and weekend rates.Moving home
You will need to inform us if you are moving home, we can offer you a care plan on your new home subject to a site survey and any remedial works if required carried out. Should we not be informed than you will be liable for cancellation charges. The new home owner of your existing property may contact us so that the benefit of cover can be transferred until the care plan expiry date.
We guarantee to make good on any faulty workmanship or faulty parts for a period of twelve months from the date the work has been carried out. You can also get advice about your rights from the Citizens Advice bureau and from Trading Standards.
GoSouth Gas Ltd T/A Harrison Heating Services reserves the right to modify or replace any information in these terms and conditions in order to:
The new terms and conditions will take effect from the date specified in a notice that will be released in advance of the amendments. If you do not agree with the changes, you are free to cancel the plan by notifying us within the timeframe mentioned within that notice period. The subject of a pro rata refund of any payments may be discussed with our representatives. [Insert company name here] reserves the right to finalise any agreement in that matter or to refuse.
GoSouth Gas Ltd T/A Harrison Heating Services and our business partners will use the information you share with us to provide the requested service and for administration, which will include (the recovery of any amounts owing) market research, marketing, customer surveys, testing purposes, regulatory reports, and for the verification of your identity. Your information may also be shared with other members of companies, selected companies and third parties acting on our behalf. GoSouth Gas Ltd T/A Harrison Heating Services and our business partners may also use your information to notify you about new products, offers and services which may be of interest to you. This will include you being contacted by email, mail or telephone from time to time unless you ask not to be. You may also request a copy of your data which will be provided to you for a small fee. If you wish to change your marketing preferences or do not wish to be contacted for marketing, or wish to provide us with new details kindly let us know.
The following words appear in this agreement will bear the following meanings (not in alphabetical order).
With our service plans, GoSouth Gas Ltd T/A Harrison Heating Services offers complete peace of mind. We pride ourselves with providing all of our customers with personal and reliable services and boiler coverage.
Please feel free to contact us for more information.